Practitioner Only - Frequently asked questions
1. What is a practitioner-only product? What is the difference between a Practitioner Only product and other products you sell on the website?
Practitioner-only products are supplements and vitamins that are usually higher in potency. They are different from regular vitamins and supplements we sell because you are required to proceed through a safety check before purchasing them
2. The practitioner-only products aren’t showing a price, why is this?
You must be a healthylife member to view and purchase our practitioner-only range of products. Once you create an account with us, you’ll be able to view the product prices. Practitioner-only products are supplements and vitamins that are usually higher in potency. This means we will need a few details from you to ensure this is a suitable product for you. This starts with you being a healthylife member.
3. How can I purchase a practitioner only product?
Firstly, you will need to sign up or sign in as a healthylife member. Once you’ve done this, you will be required to answer a questionnaire so we can get a few details from you around your health to ensure it is a suitable product for you. If you pass this questionnaire, your product will be approved and you will have 48 hours to purchase it. If we think we need a little more information, you will be able to book a phone appointment with one of our practitioners where they will ask you a few more questions. The practitioner may then determine if the product is suitable for you.
4. Can I purchase a practitioner only product for someone else?
Unless you have special circumstances, you are only able to purchase this grade of product for yourself.
5. Do I have to complete a questionnaire in order to purchase a practitioner only product?
That’s correct. The practitioner-only range is a higher potency range of products. This means we will need a few details from you to ensure this is a suitable product for you.
6. I have already completed a questionnaire, why do I have to go through this process again?
Here at healthylife your health is of utmost importance to us and we understand your circumstances can change very quickly. This is why it is important to complete the questionnaire every time you want to purchase a practitioner-only product.
7. I have a prescription, can I upload this without having a phone call?
At the moment, we do not accept prescriptions. Please email us at practitioner@healthylife.com.au if you have any queries about this.
8. Is it true you offer a free 15-minute phone call?
That’s correct! We sell practitioner-only products and we have a group of health practitioners who want to make sure it’s the right product for you! These phone calls are only associated with the practitioner-only product/s you are trying to purchase, and are not general consultations related to all aspects of health. Please contact your GP or other health professional for detailed health consultations.
9. How long will the phone call be with one of your practitioners?
The phone call will be no longer than 15 minutes. If you are limited with your time, please let the practitioner know once they have contacted you and they will try and accommodate your needs.
10. Do I need anything other than my phone for the appointment? Internet? Computer?
You will need internet access to book the appointment and a working telephone so we can contact you at the time of your booking. You will also need the unique 6 digit code which is given to you once you complete the questionnaire.
11. There are no available appointment times that suit me, what do I do?
Our practitioners’ hours are during weekday business hours only, please scroll through the days and a free slot will come up. Please email us at practitioner@healthylife.com.au if you have any queries about this.
12. What type of practitioners are available for an appointment?
We have a team consisting of naturopaths, nutritionists and a pharmacist.
13. Could you please explain the type of questions that are asked in the appointment?
The type of questions we will be asking you in the appointment will be similar to those in the questionnaire around your current health situation. The appointment will provide us with information that allows us to serve you better.
14. Do you handle bodywork, physicals or pathology?
In these cases, we recommend that you consult with your GP or health professional.
15. I’m tossing up between 2x practitioner only products and I’m just not sure which one is right for me, what do I do?
Please add both practitioner-only products to your cart and once you have an appointment with one of our practitioners, we can help you make the correct decision.
16. I would like a comprehensive naturopathic and/or nutrition consultation, how do I go about this?
If you like to book a comprehensive consultation, we can recommend you try one of our wonderful network of services we partner with.